Shipped from our store:

Store: 59 Av. Maurice Berteaux, 59430 Dunkerque, France

What are my shipping options?

Standard shipping: 7-13 Business days

Fast shipping: 6-8 Business days – Need to contact our support before ordering!

Payment methods:

We take credit/ debit cards via Stripe

Standard Shipping Cost:

$ 4.99: USA Domestic Shipping

$ 9.99: International Shipping

If you have any questions about your order, please contact us via email: [email protected]. We are ready to provide the best services to you.

When will my order be shipped?

Handling time: 1 – 3 Business days (Monday to Friday)

Production and packing time: 5 – 7 Business days (Monday to Friday)

Transit time :

Standard shipping: 7-13 Business days

Fast shipping: 6-8 Business days – Need to contact our support before ordering!

Order Cut-Off Times

2 pm( 14:00 ) Business days( Monday to Friday) GMT -7

Orders placed after will be dispatched within 1 business day

Can I come and pick up my order?

Yes, you can, visit us at our store. 9am- 5pm

What should I do if my order is late?

If the expected delivery time listed with your preferred shipping expires and tracking information doesn’t help, be sure to contact us. Your order may be delayed because no one was available to accept delivery. If you are not present when trying to deliver, the carrier will try a second time and often a third time. If delivery has not yet been made, the shipment will be returned to our warehouse. You must report any non-delivered order within 30 days of the order date.

What if my package was lost?

We only take responsibility for lost packages in delivery, we will ship again or refund that order.

The package which is lost after delivery is out of our handle, we will not take any responsibility.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at [email protected]

What if my package is damaged when it is delivered?

If your package is damaged you can refuse delivery at no cost. Please contact us immediately so that we can rectify the situation.

Send us an email at [email protected]